Claim Preparer - Susan Kelly

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Susan Kelly has been involved in the preparation of insurance claims for in excess Susan Kelly
of 26 years.  Prior to this she was an auditor.  

Her skills are available to you as an essential link between the insured, the loss adjuster and the insurer. 


  • Bachelor of Business (Accounting)
  • Certified Practising Accountant
  • Fellow of the Australian and New Zealand Institute of Insurance & Finance (ANZIIF)
  • Master of Business Administration


  • Treasurer – The Association for Women in Insurance Inc. 2001/02, 2000/01, 1994-1997
  • President – The Association for Women in Insurance Inc. 1998/99 and 1997/98
  • Committee Member – The Australian Insurance Institute (Vic) Property Discussion Group 1998, 1999
  • Committee Member – The Australian Insurance Law Association 1997 & 1998


  • Quantification of Insurance Claims (Industrial Special Risks, Business Interruption, Material Damage, Fidelity Guarantee, Product Liability)
  • Quantification of Economic Loss Claims
  • Declared Value Reviews
  • Financial Investigations
  • Insurance Programme Review
  • Insurance Tender Review
  • Risk Management Review
  • Independent Insurance Advice
  • Expert Witness Reports and Evidence
  • Training (Brokers and Insurers)


  • Local Councils - various claims under Industrial Special Risks policies.
  • Spotlight Stores - claims manager of all claims nationally and internationally since 2005, including earthquakes in Christchurch, New Zealand.
  • Toll Holdings Limited – preparation of claims as a result of cyclone and flood.
  • The Uniting Church in Australia – preparation of claims in Victoria & Tasmania under Commercial Multi Perils Policy.
  • Campion Education - Declared Value reviews.
  • Wesley College - preparation of commercial claim following fire. 
  • A.H. Hides & Skins – preparation of claim under Customer/Supplier Extension.
  • Chocolate Buddha (Federation Square restaurant) - Water damage claim under Business Insurance Policy.
  • Centro (now Vicinity) – preparation of Industrial Special Risks claim as a result of fire at Myer in Hobart, Tasmania.
  • Yarra Valley Grammar - preparation of claim following fire. 
  • Retail Adventures (Sam's Warehouse, Crazy Clark's, Go-Lo) - various claims under All Risks policy.
  • The Oberoi, Mauritius – International policy review and preparation of claim.
  • YMCA of Canberra – preparation of claim following bushfire. 
  • Qenos – preparation of claim following bushfire.
  • Berri Ltd - preparation of claim under Customer/Supplier Extension.
  • Connex Group – preparation of claim following a train accident.
  • Farm Pride Foods – quantification of a Livestock Loss and supplier’s premises damage.
  • Hard Rock Cafe, Sydney – preparation of a fire claim.
  • Freight Australia – preparation of claims as a result of train Derailments.
  • Victorian Gas Crisis – preparation of numerous claims.
  • Sydney Hail storm – preparation of numerous claims.
  • Katherine Floods – preparation of numerous commercial claims.


Regular presentation of seminars to insurance brokers. These seminars are accredited by the National Insurance Brokers Association (NIBA) and Australian and New Zealand Institute of Insurance and Finance (ANZIIF).

The Industrial Special Risks Policy - What is it and what does it cover? - 2007
Presentation to the Australian Insurance Law Assocation (AILA).

AILA and NZILA Conference – October 1996
Joint AILA and New Zealand Law Associations Conference in Wellington, New Zealand.  The topic was Alternate Dispute Resolution of Insurance Claims and included discussion of the Insurance Enquiries and Complaints Scheme, the similarities of Australian and New Zealand schemes, the UK experience and court enforced mediations.

Journal of Business Continuity – January 1997
Business Continuity Planning Seminar run by the Journal of Business Continuity.  Susan presented a discussion on risk management, business interruption, the importance of adequate cover, self insurance and claims experience.

Australian Insurance Institute (Vic) Inc
1 May 1997, 19 November 1997, 6 May 1998 & 21 September 1999
Industry training seminars on Business Interruption Insurance for the Australian Insurance Institute of Victoria (AIIV).  Susan presented these full day seminars and was ranked by participants as the best external presenter for AIIV in 1997 and 1998.

The Association of Risk and Insurance Managers of Australasia Limited (ARIMA) – National Conference November 1998
This half day presentation discussed Business Interruption insurance and case studied the Katherine Floods and the ESSO gas outage.  A practical application of setting Declared Values was also provided.

Insurance Diploma Course 2001
Review of and input to Insurance Diploma - Commercial Lines Underwriting - Property Course Material.

350 Collins Street Melbourne Victoria 3000

  • 61 3 9642 8578


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