Susan KellyDirector

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Claim Solutions was established in 1998 by Susan Kelly and Joe Willis.   After more than 20 years’ assisting businesses and brokers with their insurance needs Claim Solutions is Australia’s leading commercial claim preparation service representing the Insured’s needs.

Susan continues to assist clients with exceptional claim preparation and management solutions for Industrial Special Risks, Business Pack, Consequential Loss, Business Interruption, Product Liability, Economic loss covers to name a few.  

If you’d like to speak to a member of our team please call (03) 9642 8578.

  • Bachelor of Business (Accounting)
  • Certified Practising Accountant
  • Fellow of the Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
  • Master of Business Administration


Professional Experience:

Susan Kelly has been involved in the preparation of insurance claims for more than 27 years.  Prior to this she was an auditor for a Big 4 Accounting firm.

Her specialist skills are available to you as an essential link between the insured, the loss adjuster and the insurer.

Susan's experience includes:

  • Quantification of Insurance Claims (Industrial Special Risks, Business Interruption, Material Damage, Fidelity Guarantee, Product Liability)
  • Quantification of Economic Loss Claims
  • Declared Value Reviews
  • Financial Investigations
  • Insurance Programme Review
  • Insurance Tender Review
  • Risk Management Review
  • Independent Insurance Advice
  • Expert Witness Reports and Evidence
  • Training (Brokers and Insurers)
Let us find the Solution to your Claim, please contact us on +61 3 9642 8578 or email: